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RETURN POLICY

Internet & Phone Order Return Policy:

A full merchandise refund, excluding shipping charges, will be issued on unworn merchandise within 45 business days from the order delivery date. All returned merchandise must be unmarked with original ticketing & tags attached. Hosiery, lingerie and swimwear may be returned when unworn and in original packing OR with original ticketing.

  • We do not accept returns for soiled or washed merchandise.
  • We apologize but our Store Locations DO NOT ACCEPT Internet or phone order returns or exchanges.
  • All Internet returns must be mailed back to our office location in Canada.
  • All Store purchases must be returned to our store locations.
  • All Internet returns will receive a refund issued back to the original form of payment used.
  • It is your responsibility to pay for the shipping of unwanted items back to us.

Mailing your Internet Return:

  • Please complete your Return Form in its entirety and detach the bottom portion of the form and place this on the outside of your return envelope or box.
  • Send your return back to us in a sturdy envelope or box.
  • Make sure you include your Return form with your return and mail the return to the following address via Canada post:

    CUSTOMER SERVICE RETURNS
    Mothers Work Inc.
    4140B Sladeview Crescent
    Units 5 & 6
    Mississauga, ON L5L 6A1
    CANADA


  • Be sure to get a tracking number for your return in the event the package is lost in transit or misdirected.
  • It is your responsibility to pay for the shipping of unwanted items back to us.
  • Packages returned to this address can go by any courier service.

Click Here for Blank Return Form.


Exchange Policy:

  • If you wish to do an exchange on the items being returned, you will need to CALL Customer Service at 1-800-466-6223 to handle this request for you.
  • Exchanges cannot be processed via the mail and all exchange requests need to be handled via the phone.
  • When contacting Customer Service provide them with your original order # being returned and the items you are returning. They will place an exchange order for you and waive the shipping fee.
  • All exchanges orders will be shipped the following business day upon availability via Purolator.

For questions regarding returns or exchange, please contact Customer Service at 1-800-466-6223, 7 days a week from 9am - 12midnight EST.



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