RETURN POLICY

Internet & Phone Order Return Policy:

A full merchandise refund, excluding shipping charges, will be issued on unworn merchandise within 45 business days from the order delivery date. All returned merchandise must be unmarked with original ticketing & tags attached. Hosiery, lingerie and swimwear may be returned when unworn and in original packing OR with original ticketing.

• We do not accept returns for soiled or washed merchandise.
• We apologize but our Store Locations DO NOT ACCEPT Internet or phone order returns or exchanges.
• All Internet returns must be mailed back to our office location in Canada.
• All Store purchases must be returned to our store locations.
• All Internet returns will receive a refund issued back to the original form of payment used.
• It is your responsibility to pay for the shipping of unwanted items back to us.

Mailing your Internet Return:

• Please complete your Return Form in its entirety and detach the bottom portion of the form and place this on the outside of your return envelope or box.
• Send your return back to us in a sturdy envelope or box.
• Make sure you include your Return form with your return and mail the return to the following address via Canada post:
  
  CUSTOMER SERVICE RETURNS
  Mothers Work Inc.
  4140B Sladeview Crescent
  Units 5 & 6
  Mississauga, ON L5L 6A1
  CANADA
  
  
• Be sure to get a tracking number for your return in the event the package is lost in transit or misdirected.
• It is your responsibility to pay for the shipping of unwanted items back to us.
• Packages returned to this address can go by any courier service.

Click Here for Blank Return Form.

Exchange Policy:

• If you wish to do an exchange on the items being returned, you will need to CALL Customer Service at 1-800-466-6223 to handle this request for you.
• Exchanges cannot be processed via the mail and all exchange requests need to be handled via the phone.
• When contacting Customer Service provide them with your original order # being returned and the items you are returning. They will place an exchange order for you and waive the shipping fee.
• All exchanges orders will be shipped the following business day upon availability via Purolator.

For questions regarding returns or exchange, please contact Customer Service at 1-800-466-6223, 7 days a week from 9am - 12midnight EST.