Frequently Asked Questions
How can I track my order?
Once your order ships, your tracking number can be found at motherhoodcanada.ca/orders.
How can I cancel or change my order?
Orders process immediately upon receipt. If you have a question regarding your order, please call Customer Service at 1-800-466-6223.
I forgot my coupon. Where can I add it?
Please email Customer Service with the coupon or promo code and order number. If the coupon is valid and your order qualifies, the discount will be applied.
My tracking states my package was delivered. I didn’t receive it.
Due to bad weather or heavy shipping volume, packages shipped via standard shipping method may be delayed. Please allow 10 business days after shipment for delivery. Please contact Customer Service if further assistance is required.
Can I return my online purchase in store?
Motherhood products can be returned to Motherhood Maternity stores in Canada. All returns must be within 30 days of receipt and have the original tags attached.
Do you offer price adjustments?
We will apply a price adjustment within seven (7) days of purchase for online orders. Please contact Customer Service for additional assistance.
Do you provide site-to-store shipping?
No. At this time, this is not an option.
What is the typical response time for emails?
Emails received Monday - Friday are responded to within 24 hours, Emails received Saturday and Sunday are responded to in 48 hours. Please include your name, phone number and order number in the email message to avoid delays in response.
What is the time frame for my order to be delivered?
To view the typical time frame for deliveries, visit our Shipping Information page.
Why was my order placed on hold?
If your order is placed on hold please contact Customer Service at 1-800-466-6223.
Why couldn’t I place an order?
For assistance with online shopping and checkout, please contact Customer Service at 1-877-466-6223.
Why is my item on back order?
Items not available to ship immediately may be placed on back order. Orders are either shipped or cancelled within 7 business days.
Can I have my order sent to a hotel?
We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.
Can I have the order sent to a shipping facility?
Yes, however we are not responsible for any damage, lost or missing items once the package has been received at their facility.
What valid payment methods do you accept?
We accept payment with Visa, MasterCard, Discover, and PayPal. Payment for all goods must be made by credit or debit card.
What if the item I receive is damaged?
In the event that you received wrong or damaged items a return label may be offered.
How do I contact Parents Magazine?
The toll-free number for Parents Magazine is 877-604-7858. Perks can be signed up either online or in the store.