Frequently Asked Questions
How can I track my order?
Once your order ships, your tracking number can be found at motherhoodcanada.ca/orders.
How can I cancel or change my order?
Orders process immediately upon receipt. If you have a question regarding your order, please call Customer Care at 1-800-466-6223.
I forgot my coupon. Where can I add it?
Please email Customer Care with the coupon or promo code and order number. If the coupon is valid and your order qualifies, the discount will be applied.
My tracking states my package was delivered. I didn’t receive it.
Due to bad weather or heavy shipping volume, packages shipped via standard shipping method may be delayed. Please allow 10 business days after shipment for delivery. Please contact Customer Care if further assistance is required.
Can I return my online purchase in store?
Motherhood products can be returned to Motherhood Maternity stores in Canada. All returns must be within 30 days of receipt and have the original tags attached.
Do you offer price adjustments?
We will apply a price adjustment within seven (7) days of purchase for online orders. Please contact Customer Care for additional assistance.
Do you provide site-to-store shipping?
No. At this time, this is not an option.
What is the typical response time for emails?
Emails received Monday - Friday are responded to within 24 hours, Emails received Saturday and Sunday are responded to in 48 hours. Please include your name, phone number and order number in the email message to avoid delays in response.
What is the time frame for my order to be delivered?
To view the typical time frame for deliveries, visit our Shipping Information page.
Why was my order placed on hold?
If your order is placed on hold please contact Customer Care at 1-800-466-6223.
Why couldn't I place an order?
For assistance with online shopping and checkout, please contact Customer Care at 1-800-466-6223.
Why is my item on back order?
Items not available to ship immediately may be placed on back order. Orders are either shipped or cancelled within 7 business days.
Can I have my order sent to a hotel?
We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.
Can I have the order sent to a shipping facility?
Yes, however we are not responsible for any damage, lost or missing items once the package has been received at their facility.
What valid payment methods do you accept?
We accept payment with Visa, MasterCard, , Discover, PayPal, Venmo and Apple Pay. Payment for all goods must be made by credit or debit card.
What if the item I receive is damaged?
In the event that you received wrong or damaged items a return label may be offered.
Do you ship to Quebec?
We do not ship to Quebec due to shipping regulations stipulated by the Canadian government.
Can I order from the Northwest Territories?
Unfortunately, we do not ship to these regions due to high shipping cost.
What is Chapter 11?
Destination Maternity filed a petition to reorganize under Chapter 11. The filing allows management to remain in control of the business and the Company largely maintains normal operations with respect to customers, vendors, business partners and employees. Chapter 11 is intended to provide a company with the time and protection it needs to reorganize its capital structure. If you have questions, updated information will be available at http://cases.primeclerk.com/DestinationMaternity or you may call our restructuring hotline at 877-430-6130 (or 917-962-8962 for international calls) or send an email to Destinationinfo@primeclerk.com.
How do I contact Parents Magazine?
The toll-free number for Parents Magazine is 877-604-7858. Perks can be signed up either online or in the store.
For additional information on Bump Bucks please see our Bump Bucks FAQ page